Custom CRM system development
We build powerful, multilingual CRM platforms tailored to your business workflows - helping you centralize communication, automate processes, and drive smarter customer engagement.
Based on last 100+ reviews
Why your business needs a custom CRM system:
Disconnected systems slow down your team and create risk
When customer data lives in spreadsheets, inboxes, or across multiple tools, teams lose time searching, double-entering info, or making decisions based on outdated data.
- Centralized records - All customer data, notes, files, and history in one place
- Unified contact view - Instantly see deals, messages, and activity in one dashboard
- No more duplicates - Smart matching to avoid duplicate entries or lost leads
- Secure access control - Grant the right access to the right people by role
- Searchable everything - Find any deal, contact, or message in seconds
Your sales and support teams waste time on repetitive tasks
Manual follow-ups, reminders, status updates, and reporting eat up valuable hours - and increase the risk of errors or missed opportunities.
- Automated follow-ups - Trigger emails, tasks, or alerts based on status changes
- Custom pipelines - Set up deal stages that match your unique sales process
- Reminders & tasks - Auto-generate tasks with deadlines and assignments
- Dynamic reporting - Real-time insights on leads, deals, and team performance
- Email & calendar sync - Stay on top of communication without switching tools
Off-the-shelf CRMs don't fit your workflows or scale with you
Pre-built SaaS platforms are often bloated with features you don't need - or missing the ones you do.
Customization is limited, and pricing increases as your team grows.
- Tailored features - Build only what your team actually uses
- Flexible dashboards - Show different data to sales, support, or management
- Integrations that work - Connect with your ERP, marketing tools, or internal apps
- Multilingual & multi-region - Serve different markets with one system
- No vendor lock-in - Full ownership with no per-seat pricing or platform limits
How AI can extend your CRM system
Tasks like lead scoring, email replies, or advanced search were once complex to build.
With AI, they're now fast, accurate, and cost-effective to implement.
- Email assistant - Draft replies, summarize threads, and suggest next steps
- Lead scoring bot - Analyze inputs and auto-prioritize leads
- AI search - Ask questions like "Deals closed last month over 100 EUR"
- Call summaries - Auto-create notes and follow-ups from meetings
- Built-in help - Smart assistant answers CRM usage questions instantly
What does a custom CRM cost?
Standard CRM
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Support
- Initial deployment support
- Basic documentation and training
- 12-months post-launch support
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Functionality
- Contact and company management
- Basic deal pipeline
- Task tracking and reminders
- Role-based user access
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Integrations
- Email sync (IMAP/SMTP)
- File import/export (CSV/Excel)
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Extended warranty
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About 1900 kr / month – Includes VPS hosting, priority support, and recovery of fatal and logical errors (e.g., broken flows, miscalculations, system crashes).
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Advanced CRM
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- Custom sales pipelines
- Automated task flows
- Activity and deal tracking
- Advanced role permissions
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Integrations
- Email + calendar sync
- ERP or accounting systems
- Basic marketing automation tools
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Extended warranty
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About 3400 kr / month – Includes VPS hosting, priority support, and recovery of fatal, logical, and core system errors, as well as fixes for form behavior and layout issues.
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AI-Powered CRM
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- AI-driven lead scoring and email assistant
- Smart dashboards per role/team
- Natural language CRM search
- Automated meeting/call summaries
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Integrations
- API integrations with ERP, marketing, logistics
- Real-time data feeds from external sources
- Custom AI module integration
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Extended warranty
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About 5600 kr / month – Full coverage including VPS hosting, priority support, all types of fatal, logical, core, form, and layout issues, plus vendor/API replacement if external integrations become unstable or deprecated.
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What operations can I automate with a custom CRM?
AI-Powered tools
Sales and pipeline
Admin and reporting
Workflow automation
Client and communication
On-time development within the fixed price:
Before development begins, we make you a clear offer with final costs and delivery terms. In the next step, we create a detailed brief or technical task, outlining the structure and functionality. This is documented and locked in the BIYRO system.
You’ll get a fully functional website with a full control panel and no vendor lock. We guarantee delivery within the agreed time - or we return your money.
Quick launch
Price and terms
Implementation
Escrow deal
Answers to common questions:
Working with us
We use a quota system in the BIYRO project management platform. For each milestone, you're given a number of quotas - which can be used for free changes within the project.
This allows flexibility without additional costs. You can request changes right after a milestone is completed.
We recommend working through the BIYRO project management system, which generates contracts and adds an extra layer of security.
The project is divided into milestones with agreed payment and delivery terms. Payment steps can be 20%, 50%, or 100% of the total budget. Your funds are held in BIYRO and released only after your approval. If we miss deadlines or fail to deliver, you can request a refund directly.
That's not a problem. We'll prepare the technical assignment for you based on your project concept before we begin development.
During the guarantee period, we fix any bugs or issues caused by our development - free of charge.
We also offer extended guarantee coverage as a paid monthly service. Pricing is agreed individually per project.
BIYRO is our project management platform for secure development deals.
It automatically creates contracts, stores payments safely, and releases funds only after your confirmation. You'll receive an email invitation to the platform once your project is ready to begin.
We offer ongoing support packages tailored to your needs, including maintenance, updates, and feature enhancements.
Our team ensures your portal remains up-to-date and continues to meet your business requirements.
Development questions
AI can automate tasks like lead scoring, email drafting, and meeting summaries, improving efficiency and decision-making.
Integrating AI requires careful planning to align with your business processes.
Yes, data migration is possible.
It involves extracting, transforming, and loading data into the new system, ensuring data integrity and minimal disruption.
Custom CRMs can be integrated with various systems like ERP, marketing tools, and communication platforms through APIs, facilitating seamless data flow.
A custom CRM is built to match your specific workflows, user roles, and data structures,
providing a tailored solution that off-the-shelf products may not offer.
We provide comprehensive training and documentation to ensure your team can effectively use the new CRM system,
promoting smooth adoption.
Yes, multi-language and multi-currency support can be implemented
to cater to diverse user bases and international operations.
Security measures like role-based access control, encryption, and regular audits
are implemented to protect sensitive information.
The system is designed to scale with your business,
accommodating increasing data volumes and user numbers without compromising performance.
Customer testimonials:
Cryptocurrency company (anonymous)
Cryptocurrency exchange
Latvia
The client emphasized that the platform was vital to their operations and that they couldn’t function without it.
They appreciated 2410’s responsiveness, adaptability, and ability to deliver complex functionality - including fee logic, API integrations, and automation.
Communication was clear and proactive. The project evolved into a trusted long-term collaboration, with future expansions already discussed and initiated.
Riga Plaza
Shopping center
Latvia
Thank you!! Everything looks really great. You are incredibly fast! Huge thanks! Perfect! The client approved it. Please send the files.
Eliard SIA
Real estate
Latvia
Eliard praised the collaboration with 2410 for its adaptability, solution-oriented communication, and high-quality execution.
The project had complex requirements and tight deadlines, yet was handled efficiently. Additional feature requests were considered promptly, showing 2410’s flexibility and reliability in delivering tailored real estate platforms.
