What is the extended warranty?
The Extended Warranty is a post-launch service that provides ongoing technical support, proactive monitoring, and infrastructure management after the project is delivered. It’s designed to ensure that your system remains fully functional, secure, and up-to-date - even in the face of unexpected changes or external updates.
This service goes beyond the default warranty and gives you peace of mind and priority care - handled by the same team that built your system.
Why use it?
Once a project is completed, most buyers move to manage their hosting and technical stability independently. But in reality, unexpected issues can arise:
- External APIs change
- Hosting environments update their software (e.g., PHP versions, database systems)
- Data anomalies or rare edge cases trigger system bugs
- Integration partners (e.g., Stripe, 1C, PayPal) update their structure or break compatibility
The Extended Warranty gives you guaranteed coverage for these situations, handled by us on your behalf. You don’t need to chase developers, pay per task, or risk downtime - we stay connected and keep your system healthy.
Warranty options
We offer three service levels depending on your project’s complexity and risk profile:
1. Basic warranty (Included by default)
- Duration: 12 months from the final delivery date
- Covers: Fixes related to the original codebase and system functionality
- Condition: Code must remain unchanged and hosted in a stable environment
- Excludes: Server software changes, external updates, or any added features
2. Standard warranty (Extended plan)
- Hosting and infrastructure included (e.g., VPS on DigitalOcean)
- Proactive log monitoring and error resolution
- Covers logical, system, and layout issues
- Semi-automated health checks and daily backups
- Regular plugin and system updates (WordPress, WooCommerce, etc.)
- Includes support response within 24–48 hours
3. Full coverage (Comprehensive plan)
- All benefits of the Standard plan
- Plus: Real-time monitoring for critical flows and synchronization processes
- Covers changes caused by external APIs, vendors, or third-party updates
- Priority fixes for integrations (e.g., if Stripe or 1C change their structure)
- Automatic version adaptations (e.g., PHP or CMS updates)
- Continuous uptime assurance and automated alerts
What is not included
The Extended Warranty does not cover:
- New features or modules (these must be quoted and handled as Add-ons)
- Redesigns or user-facing changes not present in the original scope
- Content creation or manual data entry
- Projects hosted entirely outside our supported environments without prior agreement
How it works
- The service starts after final delivery and project acceptance
- It is managed on a subscription basis, with scheduled billing cycles
- You can cancel anytime before the next period, and we will export the latest system version
- Your rights and ownership remain fully intact - this service supplements, not replaces, your contract terms
In summary
- The Extended Warranty provides structured, proactive post-launch support
- Three levels of service are available: Basic (free), Standard, and Full Coverage
- Coverage includes monitoring, hosting, bug fixing, and third-party integration updates
- New features are excluded and handled separately as Add-ons
- You can cancel the subscription at any time, and we’ll ensure a smooth handover